Returns Policy


returns

90 Day - 110% Return
Guarantee

Need to make a return? SprinklerSupplyStore.com customers have up to 90 days to return items after receiving their shipments. Customers may choose to receive either a 110% Store Credit (gift certificate delivered via email), or a refund of the original amount less a 20% restocking fee. Shipping fees are not refundable.

The Process
To return your item(s), please re-pack in the original packaging (if possible) and follow these simple steps:

1. email RMA@SprinklerSupplyStore.com and request a return authorization number (RMA#)
2. Choose either a) Store Credit in the amount of 110% of the purchase price, or b) 80% refund
3. Send your return to us via the carrier of your choice (USPS, UPS, FedEx, for example).
4. Save the tracking number just in case.

Return Items To:

SprinklerSupplyStore.com
571 Blue Star Ct
Traverse City MI 49685


That's it!

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*If you have lost or misplaced your invoice or packing slip, please include a note with your package that includes your name, address, and order number (if you have it). Be sure to include the name and address of the person that sent you the item if it was a gift.

* Please note that all credit card order returns will be refunded to the credit card used for the original purchase. (Please allow 1-2 billing cycles for the credit to appear on your statement)

* If the original payment was by check or money order, then your refund will be sent by check via USPS.

* Please ensure that all items returned are in new condition.

* If you refuse your package at delivery you will be subject to all return fees. The return fees to receive your package back as a refusal are more than our regular shipping fees. In some cases, especially Canadian and other international orders, the shipping costs can total more than the cost of the order. It is more cost-effective to accept the package, fill out the return information and ship it back to us, using your preferred shipping method.

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